processes

Akelius applies external assurance to sustainability disclosures where required. Assurance enhances the reliability and credibility of reported information.
Akelius annual report, including the sustainability report since 2025, is externally audited.

Akelius maintains internal control systems to support data accuracy and completeness.
Validation processes support reporting quality.

Akelius identifies improvement areas through internal reviews and external feedback.
Actions address identified gaps.

Akelius updates policies, processes, and disclosures regularly to reflect evolving regulatory and stakeholder expectations.

ESRS / CSRD references: CSRD Assurance Requirements, ESRS 2 BP-2

Akelius integrates environmental, social, and governance considerations into strategy and operations.

The framework aligns with the Ten Principles of the United Nations Global Compact. Akelius participates in the United Nations Global Compact and reports progress annually.

The framework reflects requirements under the Corporate Sustainability Reporting Directive, CSRD, and the European Sustainability Reporting Standards, ESRS.
Disclosures follow ESRS requirements and are subject to external assurance where applicable.

Akelius maintains internal controls to support data quality, validation, and reporting.
Governance structures define oversight, accountability, and escalation.

Akelius discloses relevant environmental data through CDP.

Climate-related processes align with recognized reporting frameworks.

ESRS / CSRD references: ESRS 2 GOV-1, GOV-2, SBM-1, SBM-3, IRO-1

Akelius conducts human rights due diligence across operations and the value chain.
The approach aligns with the UN Guiding Principles on Business and Human Rights.

Akelius identifies and assesses actual and potential human rights risks.
Risk mapping considers geography, sector, and business activity.

Akelius prioritizes risks based on severity and likelihood.
Relevant functions implement mitigation measures.

Akelius enables remediation where adverse impacts occur.
Procedures define escalation and resolution pathways.

The process undergoes periodic review to strengthen effectiveness.

ESRS / CSRD references: ESRS S1-1, S1-2, S1-3, S2-1, S2-2, ESRS 2 IRO-1

Akelius respects the rights to freedom of association and collective bargaining.
The commitment aligns with international labour standards and ILO conventions.

Employees may form or join organizations of their choice.
Akelius engages with employee representatives in line with local laws and practices.

Policies prohibit interference with employee representation.
Akelius applies these principles across subsidiaries and operations.

Akelius integrates these requirements into internal policies and supplier standards.
Management monitors compliance through governance processes.

ESRS / CSRD references: ESRS S1-1, S1-2

Akelius maintains formal grievance mechanisms for all employees.
Reporting channels allow confidential and anonymous submission where permitted.

Policies prohibit retaliation against individuals who raise concerns.
Akelius communicates protections across all operations.

Akelius applies a structured process to assess and investigate reported concerns. 
Designated functions manage cases in line with defined procedures.

Oversight functions monitor the system and outcomes.
Akelius reviews effectiveness and accessibility regularly.

ESRS / CSRD references: ESRS S1-2, S1-3

Akelius applies a Supplier Code of Conduct.
The Code defines expectations on human rights, labour standards, and business ethics.

Akelius integrates sustainability requirements into supplier onboarding and contracting processes.
Suppliers acknowledge these requirements.

Akelius conducts risk-based supplier screening.

The process prioritizes suppliers based on geography, sector, and service type.

All operational countries ensure mandatory adherence to local laws and regulations.

ESRS / CSRD references: ESRS S2-1, S2-2, ESRS 2 IRO-1

Akelius maintains a structured approach to occupational health and safety.
The framework aligns with recognized management system principles.

Akelius conducts regular risk assessments across operations.
Preventive and corrective measures address identified hazards.

Defined roles assign responsibility for health and safety management.
Employees receive training relevant to their roles.

Akelius investigates incidents to identify root causes.
Corrective actions support continuous improvement.

Management reviews the framework regularly to enhance effectiveness.

ESRS / CSRD references: ESRS S1-1, S1-2

Akelius promotes an inclusive and respectful workplace.
Policies prohibit discrimination and harassment.

Akelius applies fair and transparent recruitment and employment practices.
Processes aim to reduce bias and support equal opportunity.

Akelius supports inclusive leadership and employee development.
Management holds responsibility for implementation.

Akelius reviews policies and practices regularly to support continuous improvement.

ESRS / CSRD references: ESRS S1-1

Akelius protects personal data and confidential information.
The framework aligns with applicable data protection regulations, including GDPR.

Akelius assigns responsibility for data protection and information security.
Governance structures define oversight and accountability.

Akelius conducts risk assessments to identify and address data protection risks.
Controls mitigate identified risks.

Akelius maintains procedures for incident detection, response, and notification.
Employees receive training on data protection and security.

ESRS / CSRD references: ESRS S1-1, ESRS G1-1

Akelius manages environmental impacts across operations.
The approach covers energy use, emissions, and resource efficiency.

Akelius implements measures to improve energy performance and reduce emissions.
Operational controls support implementation.

Akelius discloses environmental data through CDP.
Climate-related processes align with recognized reporting standards.

Akelius reviews environmental processes regularly to support continuous improvement.

ESRS / CSRD references: ESRS E1-1, E1-2, E1-3, ESRS 2 IRO-1

follow-up move-in with a call

Service center agents call each new tenant two weeks and six months after their move-in, following a quality assessment call script.

The agent also encourages the tenant to write a Google review.

The agent leaves a voicemail message with the purpose of the call and offer of a callback, if the tenant is unavailable, and follows up within 24 hours.

If the tenant is not reached after three attempts, the agent sends an email with evaluation questions.

document and escalate

All tenant contact attempts are documented in the respective local system.
Accurate and timely record-keeping is essential for tracking engagement and ensuring accountability.

For all identified issues, the agent creates a work order and escalates unresolved or critical concerns to the property manager.

Property managers are responsible for addressing all escalated issues in a timely manner and ensuring that the team completes and documents appropriate follow-up actions.

implementing corrective measures

The process allows the company to identify service gaps or process inefficiencies, and reflects Akelius’ commitment to delivering an exceptional tenant experience and fostering a culture of continuous improvement.